Join date: Apr 20, 2022

The Main Features Of Dynamics 365 Field Service

Service Contracts: Improve Customer Satisfaction With Reliable Service And Pre-prepared Service Delivery. Make Sure That The Service And Its Billing Comply With The Guarantee. Categorize Devices, Track Their Locations, Repair History And Maintenance Schedules. Easily Meet Expectations And Build Customer Loyalty.

Scheduling And Dispatching: Identify And Organize Available Resources By Category To Intelligently Balance Workloads And Resources. Match The Skills Of The Technician With Those Needed To Process The Work Order. Reduce Travel Time Between Two Interventions By Creating A Schedule That Takes Into Account Geography, Customer Preferences And Your Respective Availabilities.

Inventory Management: Accurately Track Inventory Management From A Mobile Or Fixed Device. Manage Stock Updates And History For Any Location. Provide Mobile Access To Inventory And Spare Parts Information. Manage Spare Parts Information Such As: Parts Requests, Return Authorizations, Inventory Adjustments Or Transfers.

Mobility: Make Sure Technicians Are On Time By Giving Them The Best Schedule And The Best Route To Follow. Know All Customer Preferences And History. Follow Step-by-step Instructions For A Successful Procedure. Empower The Technician To Take Photos Of Their Completed Work, Get The Customer To Sign Off, And Even Record Their Payment.

Customer Experience: Give Customers A Complete View Of The Interventions Carried Out And Those To Come. Through A Customer Portal, Share A Live Photo And Map Of On-site Technicians, And Send Updates Via Text And Phone. Keep Your Customers Informed By Taking Into Account All Dynamics 365 Support , Business Central Implementation

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